Privacy Policy

CASTLINE respects your privacy and is committed to protecting your personal information.

WHAT INFORMATION WE COLLECT

When you place an order or contact us, we may collect information such as your name, email address, telephone number, delivery address and other information you provide to us.

Payment card details are processed securely by our payment provider, Stripe. CASTLINE does not store your full payment card details on our website.

HOW WE USE YOUR INFORMATION

We use your information to process and fulfil orders, arrange delivery, communicate with you about your order, respond to enquiries and provide customer support.

We may also use information where necessary to comply with legal or accounting obligations, prevent fraud or protect our business.

WHO WE SHARE YOUR INFORMATION WITH

We may share relevant information with trusted service providers where necessary to operate CASTLINE, including payment and delivery services.

Payments are processed by Stripe. We do not sell your personal information to third parties.

HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service and meeting legal, accounting and reporting requirements.

YOUR RIGHTS

Depending on the circumstances, you may have rights including the right to request access to your personal information, ask us to correct inaccurate information, request deletion or restriction of processing, and object to certain processing.

To exercise your rights or ask a privacy question, contact us at enquiries@castlineclothing.co.uk.

COOKIES

CASTLINE may use cookies or similar technologies that are necessary for the website to function, such as maintaining your shopping cart or supporting checkout.

CONTACT US

If you have any questions about this Privacy Policy or how CASTLINE handles your information, please contact us at enquiries@castlineclothing.co.uk.

COMPLAINTS

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office (ICO).